Privacy Policy
We take the privacy of our customers seriously, and we will only collect, record, store, distribute, disclose, transfer, and use your personal information as described below.
This privacy policy explains how Evasion Room Liège and Nguyên Gia Thuy Anh, its General Manager, use your personal data on the website (evasionroom.be) or when you participate in one of the Evasion Room experiences offered in Liège. This privacy policy does not cover the activities and websites of other branches, all of which are governed by their own local privacy policies. You can find those policies by clicking the “Privacy Policy” link at the bottom of each Evasion Room website.
Data protection is a matter of trust, and your privacy is important to us. We will only use your name and other information relating to you in the ways described in this privacy policy. We only collect information where it is necessary, and only if it relates to our relationship with you.
We will retain your information only if required by law or if relevant to the purposes for which it was collected.
If you have comments, suggestions, or complaints, you may contact us by email at [client@evasionroom.com].
Use and Disclosure of Personal Information
The personal information we collect from you will be used within our group of companies for part or all of the following purposes:
To facilitate your use of our services;
To process orders submitted on the website, whether for game reservations or products sold by Evasion Room or a third-party seller. Payments you make on the website for games or products sold by Evasion Room or third-party vendors will be processed by us;
To deliver the games or products you have purchased on the website, whether sold by Evasion Room or a third party. We may share your personal information with a third party to deliver the product, whether sold by Evasion Room or by a third-party seller;
To update you on product deliveries (Evasion Room or third-party sales) and for customer support purposes;
To compare information and verify accuracy with third parties;
To send you regular updates via email, newsletter, or otherwise, about news and initiatives worldwide, in your region, or in your city.
In addition, we may use the information you provide to:
Administer your account (if applicable) with us;
Verify and carry out financial transactions regarding online payments;
Check data downloads from the website;
Improve the layout and/or content of website pages and tailor them to users;
Identify visitors on the website;
Carry out demographic and behavioral research;
Provide you with information we consider useful or that you have requested, including information about products and services from our sellers or third parties, provided you have not objected to being contacted for such purposes.
When you register an account with Evasion Room on one of its websites worldwide, either online or in person at a branch, or when you provide your personal information through the website, we may also use your personal information to send you marketing and/or promotional materials about our products and services or those of third parties. You may unsubscribe at any time by using the unsubscribe function in electronic marketing materials.
We may use your contact information to send newsletters from us and our affiliates.
In exceptional circumstances, Evasion Room may be required to disclose personal information, for example, when there are grounds to believe disclosure is necessary to prevent a threat to life or health, for law enforcement purposes, or to fulfill legal or regulatory requirements.
Evasion Room may share your personal information with third parties and affiliates for the purposes mentioned above, in particular, to complete transactions with you, manage your account, maintain our relationship, conduct marketing, and comply with legal or regulatory requirements. When sharing your personal information, we ensure that third parties and affiliates protect it against unauthorized access, collection, use, disclosure, or risk, and retain it only as long as necessary to achieve the purposes above.
Evasion Room never sells customer personal information to third parties.
Withdrawal of Consent
You may object to our continued use and/or disclosure of your personal information for any of the purposes described above at any time by contacting us at our email address below. Please note that, depending on the nature of your objection, we may no longer be able to provide you with our products or services or continue a contract with you. In such cases, our legal rights and remedies remain expressly reserved.
Updating Your Personal Information
You may update your personal information at any time by accessing your Evasion Room account on the website. If you do not have an account with us, you may contact us at the email address below.
Access to Your Personal Information
If you would like to review your personal information, or inquire about how your information has been or may be used or disclosed by Evasion Room in the past year, please contact us at our email address below. We reserve the right to charge a reasonable administrative fee to retrieve your information.
If you have an account, you may access your order details by logging in to the website. You can view completed orders, open orders, pending shipments, manage your address details, bank details, and newsletter subscriptions. You agree to keep your username, password, and account details confidential and not share them with unauthorized third parties. We cannot accept liability for misuse of your Evasion Room username, password, or orders, except as set out in the terms of use.
Security of Your Personal Information
Evasion Room ensures that all collected information is stored securely. We protect your information by:
Restricting access to personal information;
Maintaining technological safeguards against unauthorized access;
Securely destroying personal information when it is no longer legally or commercially required.
Evasion Room uses 128-bit SSL encryption (Secure Sockets Layer) to process financial details. Breaking 128-bit SSL encryption would take an estimated trillion years and is the industry standard.
If you believe your privacy has been violated by Evasion Room, please contact us at the email address below.
Minors
Evasion Room does not sell products intended for children. If you are under 16, you may only use our website under the supervision of a parent or guardian.
Computer Data Collection
Evasion Room or its authorized service providers may use cookies, web beacons, and similar technologies to store information and provide you with a faster, safer, and more personalized experience when using services or accessing the website.
When you visit Evasion Room, our servers automatically record information your browser sends when visiting a website. This data may include:
Your computer’s IP address;
Browser type;
The webpage you visited before arriving at our site;
Pages visited on our site;
Time spent on pages, objects and information searched for, access times and dates, and other statistics.
This information is collected for analysis and evaluation to help us improve the website and the services and products we provide.
Cookies are small text files (usually made of letters and numbers) placed in your browser or device memory when you visit a website or view a message. They allow us to recognize a particular device or browser and help customize content to better suit your interests.
Web beacons are small graphic images that may be included on our website or services. They allow us to count users who have viewed these pages and understand preferences and interests.
No Spam, Spyware, or Viruses
Spam, spyware, or viruses are not permitted on the website. Please configure and maintain your communication preferences so that we send communications only according to your needs. You are not permitted to add other users (even those who purchased from you) to your mailing list without their express consent. You must not send any messages containing spam, spyware, or viruses through the website. To report suspicious messages, contact us at our email below.
Changes to the Privacy Policy
Evasion Room will regularly review the adequacy of this privacy policy. We reserve the right to modify and change it at any time. Any changes will be published on the website.
Evasion Room’s Rights
YOU ACKNOWLEDGE AND AGREE THAT EVASION ROOM HAS THE RIGHT TO DISCLOSE YOUR PERSONAL INFORMATION TO ANY LEGAL, REGULATORY, GOVERNMENTAL, TAX, OR OTHER AUTHORITIES OR RELEVANT OWNERS, IF EVASION ROOM HAS REASONABLE GROUNDS TO BELIEVE SUCH DISCLOSURE IS NECESSARY TO MEET OBLIGATIONS, REQUIREMENTS, OR PROVISIONS, WHETHER VOLUNTARY OR MANDATORY, IN THE CONTEXT OF AN ORDER, INVESTIGATION, AND/OR REQUEST BY SUCH PARTIES. TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AGREE NOT TO PARTICIPATE IN AND/OR WAIVE YOUR RIGHTS TO TAKE ANY ACTION AGAINST EVASION ROOM FOR DISCLOSING YOUR PERSONAL INFORMATION IN SUCH CIRCUMSTANCES.
Contact Evasion Room
If you wish to withdraw your consent to the use of your personal information, request access and/or correction of your personal data, have questions, comments, or concerns, or need assistance with technical or cookie-related matters, please contact us (and our Data Protection Officer) at [client@evasionroom.com].